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Things to Consider When Replacing Your ITSM Tool
Many organizations have invested in ITSM software with the goal of modernizing IT operations, improving productivity, and in the process, enhancing overall experience for employees. Years later those same organizations are now asking themselves, have I achieved those goals? In a recent survey of US-based companies 85% will be switching, upgrading, or transitioning from prior ITSM systems in the next three years. Is the value delivered worth the high price? It’s these questions that have dominated discussions within many organizations today.

Join T4S Partners and Cherwell for this thought leadership webinar where we will discuss why companies making the change fall into one of three categories.

• Organizations that have outgrown their initial ITSM system
• Legacy ITSM systems are hard to maintain and lack modern extensibility
• Organizations on platforms that are not affordable (typically where annual license fees and staffing have exceeded the original value)

What category does your company fall into? Register now as we share how other organizations have successfully made the switch and showcase Cherwell’s 10.0 industry leading ITSM. All attendees will receive a “free business value assessment” which provides visibility into the functionality and process improvements available to your organization, as well as the financial benefits of transitioning from your current solution.

Oct 28, 2020 12:30 PM in Mountain Time (US and Canada)

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Bert Lasley
Managing Partner / Chief Operating Officer @T4S Partners
Bert is a founder and Managing Partner of T4S Partners. As COO, Bert is responsible for emerging technologies and overseeing customer support and internal operations. Bert has a broad background across the Infrastructure, Application and Data Technology domains. He comes to T4S with an extensive leadership background and more than 25 years of experience in the consulting and IT services industry. Prior to T4S Bert held leadership positions at CSC – Americas lead, Technology Consulting, National practice leader for “Applications and Data-Information Management” and EDS – Systems Engineer / Technical Analyst. During his career Bert has served many notable Fortune 500 companies: BCBSA, Lockheed Martin, BP-Amoco, Newmont Mining, Verizon, JPMorgan Chase, Merrill Lynch and many others. Bert holds a Bachelor of Science from Southern Methodist University, a Master’s of Science from the University of Texas at Dallas and is a graduate of the eCornell University’s Executive Leadership Program.
Mike McMullen
Solution Architect @Cherwell
Mike McMullen is a Solution Architect with Cherwell Software and a seasoned IT Professional.  He is an ITIL v3 Expert and Certified Process Design Engineer who has consulted on and implemented many ITIL based ITSM implementations throughout his career.  His passion is helping IT departments become successful, bringing 20+ years of experience to the task.